Celiveo Privacy Policy and GDPR Compliance


Celiveo reserves the right, at its sole discretion, to modify, add, or remove portions of the Terms of Use at any time without prior notice to you. Please check this page for changes, your continued use of this website following the posting of changes to the Terms of Use will mean you accept those changes.

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What information do we collect?
We collect information from you: When you fill out a form. When ordering a product on our online store, filling out our ‘contact us’ form or registering for our newsletter you may be asked to enter your name, e-mail and/or mail address. However by default you visit our site anonymously. To access the Celiveo portal you need to create an account with you name, address, email, phone number.

What do we use your information for?
Any of the information we collect may be used to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

Do we use cookies?
Yes, we use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing customer services for you, so long as those parties agree to keep this information confidential. Our web site usage is monitored by search engines line any other web site, they may collect information on our site usage.

Some data may be stored at some outside parties and those comply with GDPR regulation:

We may release your information if we believe it is appropriate for complying with the law, enforce our site policies, or protect others or our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Can you verify the content of your information in our database?
Yes, Celiveo complies with the General Data Protection Regulation (GDPR) and if you registered for our newsletter or created an account on the Celiveo Users Portal you just need to contact us to request a copy of your information record present in our databases. If you did not register for our newsletter or create an access to the Celiveo Users Portal there is no need to contact us as we don’t hold any information about you.

How long is that information kept?
You can decide when to opt out of the database, in which case the data is erased and not kept. Furthermore, if you don’t connect to the Celiveo Portal for more than 11 months you receive a notification that your user record will be terminated automatically 12 months after the last usage date, then fully deleted one month later.

Do we hold any payment information from the Celiveo web store?
No, Celiveo does not store or know any of its webstore client payment information such as credit card number. Celiveo outsources payment to Paypal who complies with the GDPR regulation to protect its customers personal information.

Do we have a an action plan for GDPR compliance and a contingency plan in case of data breach?
Yes, we are educating Celiveo team members on how to use compliant tools to prepare consent forms for marketing materials and lead generation so that they can comply with the GDPR. We also maintaining a detailed register of our data processing activities, as required by Article 30 of the GDPR and making sure to update it with any new usages or processing of user-related data on an ongoing basis. Would a data breach happen, the Celiveo Data Protection Officer would notify applicable authorities within the EU (CNIL) within 72 hours and inform clients about the data breach scope and remedies.

Children’s Online Privacy Protection Act Compliance
Celiveo is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post changes on this page.

Contacting Us
For any questions regarding this privacy policy you may contact us.